Refund policy

Chopster Return & Refund Policy

At Chopster, customer satisfaction is our top priority. We are committed to providing high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our return policy below.

Returns

We accept returns within 15 days of receiving your order. To be eligible for a return, items must be.

Unused and in their original condition
Returned in the original packaging
Free from damage caused by misuse or normal wear and tear

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return if they have been opened, used, or damaged after delivery.

Return Process

To request a return, please contact our customer support team with your order number and reason for the return. Once your request is approved, we will provide return instructions.

Please do not send items back without prior authorization.

Refunds

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will work quickly to resolve the issue and provide a suitable replacement or refund where applicable.

Order Cancellations

Orders may be cancelled within 12 hours of purchase. Once an order has been processed or dispatched, cancellation requests may no longer be possible.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Contact Us

If you have any questions regarding returns or refunds, our support team is here to help.

Email: admin@chopster.co.uk

Thank you for shopping with Chopster. We appreciate your trust and look forward to serving you.